For manufacturers of cloud-connected Internet of Things (IoT) devices, there are many challenges in getting products to market, managing them on an ongoing basis and keeping costs in check throughout the process.

In this second installment of a three-part blog series, we will explore challenges operations teams face with the day-to-day management of IoT products, including supporting devices over an extended time period and being prepared to deal with “runaway” devices that are not functioning as planned.

Supporting Devices Over an Extended Lifespan

A significant amount of planning, thought and effort goes into the product development and implementation stage. However, once products are on the market, IoT manufacturers often struggle with how to best support their devices. This problem is exacerbated by the ever-increasing lifespans for many types of IoT devices.

It is critical that operations teams have the training, support and resources they need to provide ongoing support. Using a solution that relies on cloud solutions to deliver updates and fixes, and relying on ongoing managed services for routers and custom firmware can help ensure operations teams are prepared to handle day-to-day device support needs.

Analyze Usage Patterns

It’s not enough to provide consistent support for IoT devices; operations teams also need to analyze usage patterns. In the event unusual or abnormal patterns are detected, operations teams need to be able to quickly act on that information in the event of runaway devices.

As web-connected products, IoT devices are at risk of becoming infected with malware, being levered for a DDoS attack, or simply not functioning correctly for any number of reasons.

When your operations team reviews performance and activity on a regular basis, they will be able to spot abnormal device behavior and act on it quickly. Leveraging IoT managed solutions can help product manufacturers recognize problems before they become widespread and costly to fix.

IoT-As-A-Service Solution Can Help Operations Teams Manage These Challenges

The team that was responsible for taking your IoT product to market and implementing the project is generally not the same team that will be responsible for monitoring the product on a long-term basis. In the first blog post in this series, we explored challenges product management teams can face from a lack of 3G/LTE continuity around the world.

As discussed more fully above, operations teams face problems that can be just as challenging. It is critical to have an operations team in place that fully understands the product and that is trained to make sure the IoT device or product continues to operate the way it was designed to work. In the third and final installment in this series, we will explore the challenges CFOs and finance departments face trying to keep IoT project costs in check.

Norwell Technology Group works with companies and organizations across industries to identify needs and deliver solutions designed to help solve each business’ unique challenges. We are proud to provide an IoT-As-A-Service offering designed to help manufacturers manage their IoT products throughout their lifecycle. To learn more and to request a meeting to explore the services we provide, contact us today at 877-277-8648 or complete our quick online contact form.

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