While the dollars and cents of any business decision will determine it’s viability, soft factors need to be quantified and included in those discussions. This is especially true when considering Desktop as a Service. There is plenty of data available comparing the costs of virtualized desktop management vs. traditional full-function stand alone PC’s or laptops, but what about the end user experience? This too, can be improved by implementing Desktop as a Service.
For the IT Department
A quick reminder that Desktop as a Service provides centralized management support for many routine but necessary functions. Security patching, for example, can be done on the managed desktop image as opposed to each end user being exposed to work delays and highly technical decisions on say “Patch Tuesday”. Ok, so this benefits the end user also, but it is just one of many back end IT services that benefit from centralized management.
For the Business
Improving the security posture of your enterprise is frequently a good idea until you are audited, then it becomes a mandate. With virtualized desktops, changes to security policies can be implemented centrally, and automatically deployed to each end user at next access. Additionally, with Desktop as a Service, access to corporate data is available, but the data itself remains securely stored on systems inside your firewall, reducing risk and potential damage to your business that might arise as a result of a lost or stolen laptop.
For the End User
Now to the meat of this article. Contrary to the outcome of many business decisions, Desktop as a Service provides multiple benefits for the end user’s experience. As mentioned already, overall management of their desktop environment is centralized, relieving end users of the need to be part-time IT experts when it comes time to patch or upgrade. Still other benefits can point directly to increased productivity.
- Location flexibility. At their desk, in a huddle room with peers, or even at the airport waiting for a delayed flight, access to their desktop means access to the applications and data needed to be productive.
- Device options. Properly configured access credentials can be applied to computers, tablets and even smartphones. With the increasing popularity of BYOD options, and even company provided mobile computing devices, it may be less than optimal at times to pull out your laptop, especially if you just need to look something up quickly.
- Desktop consistency. We’ve all looked over at the computer screen of a peer or our spouse and wondered how they ever find anything on that messy desktop! Icons everywhere, with no logical pattern that you can see! Well, yours is likely the same to them. But to each of us, our desktop array is the embodiment of our work world, and generally we know exactly where to click for those things we use frequently. This consistency can follow you wherever you sit down to do some work. Instead of having to hunt for things, or be forced to use everything in a single prescribed manner, your individuality can follow you!
- Reduced recovery. When your everyday device dies, recovery is just as fast as a new device can be obtained. Desktop as a Service allows you to access your desktop from a replacement or loaner device without delay.
As you can see, Desktop as a Service is a change that even – or especially – end users can embrace and love. It’s good for business, good for IT, and good for the end users! Not many new technologies offer this type of win-win-win!